Privacy Policy

Our Commitment to Privacy

We recognise the importance players place on the confidentiality of their information. Every aspect of our operations is designed to maintain the highest possible standards of data protection, ensuring that the details you share with us are treated with care, transparency, and respect throughout your time on the platform.

Information We Collect

When you register an account or make use of our services, we collect the personal details necessary to create and manage your profile. This typically includes your name, date of birth, residential address, email address, telephone number and any identification documents required for verification purposes.

To process deposits and withdrawals we also gather payment information such as bank account details or payment card numbers. In addition, our systems automatically collect technical data including your IP address, browser type, device identifiers, operating system, login times, and pages visited. This information helps us understand how our site is used and allows us to maintain its smooth operation.

How We Use Your Information

We use the data we collect to provide, personalise and improve the services we offer. This includes verifying your identity, processing transactions, providing customer support, preventing fraudulent activity and ensuring compliance with regulatory requirements.

Information may also be used to communicate important updates, send promotional offers where you have consented to receive them, and carry out analytical research that helps us develop new games and features. You retain the ability to adjust your communication preferences at any time through your account settings.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. Your information may be shared with carefully selected service providers who perform essential functions on our behalf, such as payment processors, identity verification partners, hosting providers and professional advisers. All such parties are bound by strict contractual obligations to keep your data secure and to use it only for the purposes we instruct.

Disclosure may also occur where required by law, regulation or licensing conditions, or to protect the rights, property or safety of Zizobet Casino, our players or the public. This could include exchanges with regulatory authorities or law enforcement agencies when legitimate requests are received.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable certain functions, analyse traffic, and provide a more personalised experience. These may include essential cookies required for the site to work properly, analytical cookies that help us understand visitor behaviour, and preference cookies that remember your settings.

You can manage your cookie preferences through your browser controls. However, disabling certain cookies may affect the functionality of the platform and the games available to you.

Data Security

We implement appropriate technical and organisational measures to protect the personal data we hold. These include encryption of sensitive information, access controls, regular security testing and staff training on data protection responsibilities. While we strive to use commercially acceptable means to safeguard your data, no method of transmission over the internet or electronic storage can be guaranteed as completely secure.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, to satisfy legal, accounting or reporting requirements, or to resolve disputes. When the data is no longer required it is securely deleted or anonymised so that you can no longer be identified from it.

Your Rights

You have rights regarding the personal data we hold about you. These include the ability to request access to a copy of your data, correction of any inaccuracies, erasure of information in certain circumstances, and objection to particular types of processing. Requests can be made by contacting our customer support team, who will respond within the timeframes required by law.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, services or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your information. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this privacy policy or the way we handle your personal data, please contact our support team who will be pleased to assist you.